Privacy Policy

Effective November 8, 2026

This Privacy Policy explains how Z Innovative Marketing LLC ("we", "us") collects, uses and protects information through ScaleIQ at www.scaleiq.tech (the "Service"), a sales platform used by businesses ("Customers") and their owners, managers and salespeople ("Users") to respond to leads, track calls and manage sales teams.

Our two roles

For account and billing information about Customers and Users, we decide how the data is used. For information Customers bring into the Service about their own leads and contacts ("Customer Data"), we act as a service provider: we process it only to provide the Service to that Customer and as the Customer instructs. Each Customer is responsible for having the right to collect and use its leads' information, including any consent needed to call or text them.

Information we collect

Account information: name, email address, phone number, role, location, organization and login details. Passwords are stored by our authentication provider as one-way hashes; we never see them.
Customer Data: lead names, phone numbers, email addresses, inquiry details, notes, appointments, call logs, call recordings and transcripts, text messages, and texting consent records.
Usage and device information: pages used, actions taken, IP address, browser type and timestamps, used for security, troubleshooting and the Service's audit log.
Billing information: plan, number of locations and phone usage. Card details are collected and stored by Stripe, not by us.
Information from connected services that a User chooses to connect, such as Google Calendar (see below), a CRM, or ad platforms.

How we use information

To provide the Service: route leads, place and record calls, send texts and alerts, schedule appointments, show dashboards, leaderboards and reports.
To analyze calls the Customer chooses to record, producing transcripts, summaries and coaching scores.
To bill Customers, including for phone lines, minutes and messages.
To secure the Service, prevent fraud and abuse, and keep an audit log.
To provide support and send service messages such as invitations, password resets and alerts.

We do not sell personal information, and we do not use Customer Data to advertise to anyone.

Google user data

If a User connects Google Calendar, the Service requests permission to create and update calendar events so that appointments booked in ScaleIQ appear on that User's calendar. We store an access credential for that purpose only, use it only to add, update or remove the appointments the User books in ScaleIQ, and do not read, collect or share other calendar contents. Users can disconnect at any time from their profile, which deletes the stored credential.

ScaleIQ's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, do not sell it, do not let humans read it except with the User's consent, for security purposes, or as required by law, and do not use it to train AI models.

Text messages

Customers send text messages to their leads through the Service. Mobile numbers and texting consent are not shared with third parties or affiliates for their marketing purposes. Recipients can reply STOP to opt out at any time. See our Texting Terms.

Service providers

We share information only with providers that help us run the Service, under contracts that limit their use of it:

Supabase (database and authentication) and Vercel (hosting)
Twilio (calls, call recording and text messages)
Resend (email delivery)
Stripe (payments)
Anthropic and Deepgram (call transcription and AI coaching, when enabled)
Integrations a Customer chooses to connect, such as Google, HubSpot, HighLevel or Salesforce

We may also disclose information when required by law, to protect rights and safety, or as part of a merger or sale of the business, subject to this policy.

Security

Data is encrypted in transit (HTTPS) and at rest. Customers' data is kept separate by organization, access is limited by role, saved API keys are encrypted, sign-in attempts are rate limited, two-step login is available, and security events are logged and monitored. No system is perfectly secure, and we will notify affected Customers of a breach as required by law.

Retention

We keep information for as long as the Customer's account is active and as needed to provide the Service. When a Customer closes its account we delete or anonymize its Customer Data within 90 days, except where we must keep records for legal, tax or security reasons.

Your choices and rights

Users can update their profile and notification settings in the Service. Leads whose information a Customer holds should contact that Customer directly; we will help Customers respond. Depending on where you live (for example California under the CCPA), you may have rights to access, correct or delete your personal information or to opt out of certain uses. To make a request, email support@scaleiq.tech. We will not discriminate against you for exercising these rights.

Children

The Service is for businesses and is not directed to children under 16. We do not knowingly collect their information.

Changes

We will post changes here and update the effective date. If changes are significant, we will notify Customers by email or in the Service.

Contact

Z Innovative Marketing LLC
support@scaleiq.tech